Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Free Shipping on Drums
On 30 and 55 gallon drums customers qualify for Free Shipping if you have a forklift or loading dock at a commercial location and if you are located within the 48 states. Also, if you require a lift gate and/or residential and farm deliveries there is an additional delivery charge for drum shipments. Please contact us ASAP if you did not choose the correct delivery options, otherwise severe delivery delays will occur. 
Expedited Orders
If you have a rush order before noon EST, we may be able to help depending on the product and your shipping location.  For expedited and all other orders, we can only promise to get the product on the truck. Once the product leaves our dock we both must rely on the carrier to fulfill the shipment obligations, weather, traffic, etc. ChemWorld is not responsible for delays once the product leaves our shipping dock. If you have a rush order, please just email us your request. Our online response time is very fast.

Return Policy
All custom blended products are non returnable.

There is a restocking fee of 30% for returns or the amount ChemWorld is charged from the carrier associated with the outbound shipping costs. You have up to 30 days to return your product. Please email us at Sales2@ChemWorld.com to obtain an RMA number for the return shipment. If ChemWorld is at fault on the shipment, you will not be charged for any return.
Typical Shipping Procedures
Here is an overview of our standard daily shipping practices:
  • Propylene Glycol (all grades) - 16 oz to 5 gallon ships Fedex ground. 55 gallons ship common carrier. Both ship within 24 hours.
  • Dowfrost & Dowfrost HD - 16 oz to 5 gallon ships Fedex ground. 55 gallons ship common carrier. Both ship within 24 hours.
  • Glycerin & Glycerin USP  - 16 oz to 5 gallon ships Fedex ground. 55 gallons ship common carrier. Both ship within 24 hours.
  • JeffCool products - Usually 2 day shipment for concentrated products. Dilutions may take 3 or 4 days to ship depending on the volume.
  • Water Treatment Equipment (Quills, Sample Coolers, etc) - Most equipment ships within 48 hours, depending on the vendor or item.
  • Neptune Specialty Mixers, Pumps, and Glycol Feeders - If you ordered a specialty mixer or specialty pump made to order, it may take up to 7 to 10 days.  Expedite shipments may be possible, but there may be up to a 30% expedite charge. Please email with your requirements.
  • Chemical ByPass Feeders and Supplies - Typically ship within 24 to 48 hours. VTF-2HP and DBF-2HP ship within 24 hours.
  • Stenner Pumps - Due to all multiple configurations of Stenner Pumps, it is not possible to stock every combo. Lead time is 2 to 3 business days.
  • Boiler & Cooling Chemicals - 55 gallon drums of boiler and cooling water chemicals are blended to order and ship common carrier within 3 to 5 days. 1 and 5 gallon containers may ship with 24 hours, depending on the product.
  • Wood Boiler Chemicals or Boiler Rust Inhibitors - 1 and 5 gallons ships Fedex ground typically within 24 hours. Drums may ship the same day, depending on the quantity ordered.
  • Other Chemicals - Typically all other chemicals ship within 48 hours.
  • DiPropylene Glycol - 16 oz to 5 gallon ships Fedex ground. 55 gallons ship common carrier. Both ship within 24 hours. Drums lead time may be up to 4 days.
  • PEG 400 & PPG 4000 - 16 oz to 5 gallon ships Fedex ground. 55 gallons ship common carrier. Both ship within 24 hours. Drums lead time may be up to 4 days.
  • Chemical Test Reagents - Typically, the order ships within 48 hours via UPS ground. Since we have multiple suppliers and offerings, the tracking information may take up to 5 business days to enter depending on the order, product, supplier, and quantity ordered. If you click on your account and the tracking information indicates "pending", the order has been processed. It just takes additional time for all the parties involved to communicate the shipping tracking information.
Free shipping only applies to orders within the US 48 states.

Simply look for the icon and enjoy Free Shipping throughout the store.

If you do not get a tracking number outside of the shipping windows addressed above, please just email us and we will provide you all the information you require.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of CWD Group LLC. The collective work includes works that are licensed and leased to CWD Group LLC. Copyright 2016, CWD Group LLC ALL RIGHTS RESERVED from an VMM, LLC. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with CWD Group LLC or purchasing CWD Group LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with CWD Group LLC or to purchase CWD Group LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by CWD Group LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Sales Tax
If you are sales tax exempt, please put a note that "we are sales tax exempt" upon check out in the notes section during check out. After you order please send us your state "Sales & Use Tax" form to: salestax@chemworld.com or fax it to 877-209-1556

We will remove/refund the sales tax and send you an updated invoice as soon as it is completed.

All trademarks, service marks and trade names of CWD Group LLC used in the site are trademarks or registered trademarks of VMM, LLC and leased to CWD Group LLC. The owner of the domain of Chemworld.com is VMM, LLC.

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, CWD Group LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. CWD Group LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. CWD Group LLC does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
CWD Group LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if CWD Group LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a CWD Group LLC product is mistakenly listed at an incorrect price, CWD Group LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. CWD Group LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, CWD Group LLC shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by CWD Group LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

CWD Group LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to CWD Group LLC.

Your use of this site shall be governed in all respects by the laws of the state of Georgia U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of CWD Group LLC products) shall be in the state or federal courts located in Fulton County, Georgia or the county of our choice. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of CWD Group LLC products) must be commenced within one (1) year after the claim or cause of action arises. CWD Group LLC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. CWD Group LLC may assign its rights and duties under this Agreement to any party at any time without notice to you. We also reserve the right to report any order along with all information collected from the website with the order to any USA federal or local police agency if it seems suspicious or fraudulent.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a CWD Group LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
CWD Group LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, CWD Group LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, CWD Group LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property rights of another or (d) offensive or otherwise unacceptable to CWD Group LLC in its sole discretion.

You agree to indemnify, defend, and hold harmless CWD Group LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, CWD Group LLC may link to sites operated by third parties. However, even if the third party is affiliated with CWD Group LLC, CWD Group LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of CWD Group LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, CWD Group LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

ChemWorld "USP" or "Food Grade" Products
ChemWorld "USP" or "Food Grade" Products: CWD Group LLC does not provide any product application advice or consulting on handling, storage, or use of any product designated as "Food Grade" or "USP" grade under or not under the CWD Group LLC brand. Information posted on any CWD Group LLC website about "USP" or "Food Grade" must be further reviewed and researched by the user or purchaser for accuracy pertaining to the use of any "USP or "Food Grade" posting regarding the product's application and agrees not to hold CWD Group LLC responsible for any incorrect information that may be posted regarding the topic of what makes a product "Food Grade" or "USP" certified. The purchaser or user agrees to seek additional professional consulting advice prior to use any "USP' or "Food Grade" product in or around any food, beverage, medical, human consumption applications. The purchaser or user of any CWD Group LLC "USP" or "Food Grade" branded product agrees to follow the product warning label. The user or purchaser is responsible for all costs for any litigation brought against the use of their products that may or may not have used a CWD Group LLC branded "USP" or "Food Grade" product that was used in or around any food, beverage, medical, or human consumption applications and releases all responsibilities brought forth against CWD Group LLC. The purchaser will responsible for any damages that may occur to the CWD Group LLC brand as a result of improper application use of any CWD Group LLC product. Any researcher using a CWD Group LLC seeking information regarding the topic of "USP" or "Food Grade" agrees NOT use any information from any CWD Group LLC website for any product that is used around or in food, beverage, medical, or human consumption applications and must seek other resources on the topics of "Food Grade" and "USP".